Privacy Policy

1. Introduction

DocYantra Pvt. Ltd. (“we,” “us,” “our,” or “DocYantra”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you access the DocYantra CORE learning platform (“Platform”).

Please review this Privacy Policy carefully. By using the Platform, you acknowledge that you have read, understood, and agree to the terms outlined herein.

2. Information We Collect

A. Information You Provide Directly

  • Registration Data: Name, email address, phone number, professional credentials, and educational background
  • Payment Information: Billing address, payment method details (processed securely through authorized gateways)
  • Account Information: Profile picture, specialization, organization/institution name
  • Communication Data: Messages sent through support tickets, feedback, course inquiries
  • Assessment Data: Quiz responses, course completion records, performance metrics

B. Information Collected Automatically

  • Device & Browser Data: IP address, browser type, operating system, device identifiers
  • Usage Analytics: Pages visited, time spent on courses, click patterns, login/logout times
  • Cookies & Tracking: Session cookies, authentication tokens, preference settings
  • Location Data: Approximate geographic location based on IP address (not precise)

C. Information from Third Parties

We may receive aggregated or anonymized data from payment processors, analytics providers, and content partners to improve our services.

3. How We Use Your Information

DocYantra uses collected data for the following purposes:

  • Course Delivery: Enabling access to course materials, tracking progress, generating certificates
  • Account Management: Verifying identity, processing payments, managing account settings
  • Communication: Sending course updates, support responses, administrative notifications
  • Improvement & Analytics: Analyzing user behavior to enhance Platform features and user experience
  • Compliance: Meeting legal and regulatory requirements, investigating fraud or unauthorized access
  • Marketing: Sending newsletters and promotional materials (only with your consent)

4. Data Retention

We retain personal data for the duration of your account and for as long as necessary to fulfill the purposes outlined in this policy. After course completion, we retain records for a minimum of 7 years to maintain certificate authenticity and support dispute resolution.

You may request deletion of your account data at any time by contacting docyantra@gmail.com. However, we may retain anonymized data for aggregated analytics.

Legal or compliance holds may require us to retain data beyond your account termination.

5. Data Sharing & Disclosure

DocYantra does NOT sell your personal data. We may share data in the following limited circumstances:

  • Service Providers: Payment processors, hosting providers, analytics platforms (all bound by confidentiality agreements)
  • Legal Compliance: When required by law, court order, or regulatory authority
  • Course Partners: Sponsor organizations or accreditation bodies (only with your explicit consent)
  • Business Transfers: In case of merger, acquisition, or sale of DocYantra assets
  • Aggregated/Anonymized Data: For research, benchmarking, or public reporting (cannot identify individuals)

6. Your Rights & Choices

You have the following rights regarding your personal data:

  • Right to Access: Request a copy of all personal data we hold about you
  • Right to Rectification: Correct inaccurate or incomplete information
  • Right to Erasure: Request deletion of your data (subject to legal retention requirements)
  • Right to Opt-Out: Unsubscribe from marketing communications at any time
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Oppose certain data processing activities

To exercise any of these rights, contact us at docyantra@gmail.com or +91 9820091852.

7. Data Security

DocYantra implements industry-standard security measures to protect your data, including:

  • SSL/TLS encryption for data transmitted over the internet
  • Encrypted storage for sensitive information at rest
  • Regular security audits and vulnerability assessments
  • Restricted access to personal data (employee access on need-to-know basis)
  • Multi-factor authentication for account security

While we employ robust safeguards, no system is 100% secure. DocYantra assumes no liability for security breaches beyond our reasonable control.

8. Contact Information

For privacy inquiries, data access requests, or concerns:

Email: docyantra@gmail.com

Phone: +91 9820091852